![]() Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. Then submit a request for technical support. You can use Shift+PgUp and Shift+PgDn keys to scroll the screen manually. When the screen stops scrolling please write down the output information you receive (last 5-10 lines), or use a digital camera to make shots of the output screen. After you get the "Linux kernel command line" prompt, remove the word "quiet", click on the OK button and choose "Full Version". Boot your computer from Acronis Bootable Rescue Media and press F11 key when the selection screen advising you to select either "Full", "Safe" or "Boot into Windows" option appears. If you're not able to create Linux system information (sysinfo.txt) then please do the following: Please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post. ![]() If the issue persists, please collect some information to let us investigate it thoroughly: If updating does not solve the problem, please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post. Don't forget to recreate Acronis Bootable Rescue Media after updating. ![]() To get access to updates you should first register your software. Please do as Ralphie suggests and download and install the latest build (4942) of Acronis True Image 10.0 Home. Thank you for choosing Acronis Disk Backup Software. ![]()
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